The Terms and Conditions were last updated on 06 February, 2025
Terms and Conditions
Introduction
These terms and conditions are here to safeguard you as a customer
of the services offered by Fern Sanctuary, but also to protect Fern Sanctuary. These
Terms and Conditions shall constitute the entire agreement between you and Fern
Sanctuary in relation to your use of this website and services.
The term ‘us’ ‘our’ ‘practitioner’ ‘Fern Sanctuary’ refers
to the owner of the website and Fern Sanctuary.
The term ‘you’ ‘customer’ ‘participant’ are used interchangeably
and refer to those viewing the website and purchasing services from Fern
Sanctuary.
The term ‘Appointment’ ‘event’ ‘place’ – covers all services including
workshops, group work and one to one sessions; in-person and online. Unless otherwise
stated.
Fees and Payments
A deposit payment is required to secure your
appointment/place on all services. This must be paid 24hours after booking or
your booking will be cancelled.
Full payment is due a minimum of 48 hours prior to the
appointment/event, unless prior agreement has been made with your practitioner,
to pay on-site.
All deposits are not fully refundable – except at the discretion
of Fern Sanctuary. Please see the service below for further details.
We appreciate life happens, and will do our upmost to limit
the financial impact on participants. However, this is a business and cost will
still be incurred by Fern Sanctuary that will impact support available. We ask
for timely and open communication to support this process.
One to one appointments:
Cancellations over 48 hours are transferable to a mutually
agreeable date/time. If no appointment can be made, within 4 months of the
original appointment, then deposit will be refunded less £5 for administration
fees.
Cancellations made within 24 hours are not refundable and
subject to full payment.
Events (organised by Fern Sanctuary – for private events, see below):
This includes group sound healing sessions, indoors and
outdoor sessions, retreat days.
Cancellations over 48 hours are refundable less the deposit.
If the place can be filled then deposit may be returned, this is at the
discretion of Fern Sanctuary.
Cancellations less than 24 hours will receive no refund and
may be liable for the full cost of the event.
If an event is cancelled by Fern Sanctuary, participants
will be offered a transfer to another date & time, or a full refund.
Reiki Attunement Workshops
Full payment due 7 (calendar) days prior to workshop, unless
prior arrangements have been made.
Cancellations over 7 days will be offered a mutually agreeable
alternative date within 4 months of original workshop date. If no date is available,
refund will be given minus the deposit.
Cancellations less than 7 days prior to workshop – deposit is
not refundable and participant is liable for full cost of workshop.
Payment plans
Payment plans are available at the discretion of Fern
Sanctuary. The agreement will be completed in writing (usually email). With the
full amount due prior to the appointment/event.
If the full amount is not received prior to the event, and
no communication has been received then place will be forfeit and no refund available.
Allergies / Dietary Requirements –
If you have any allergies, it is your responsibility to
inform your practitioner upon booking and prior to your appointment/event. Please
also make sure that any treatment you may need is made known to your practitioner
prior to starting the event (i.e. epi pen location).
After Sound Healing sessions and on retreat days, snacks and
sweet treats are provided. It is your responsibility to inform your practitioner
prior to attendance at your appointment/event, if you require an alternative provision
(including vegan diets).
Fern Sanctuary is not responsible for any allergic reaction
as a result of not being made aware prior to the appointment/event. Fern
Sanctuary will take reasonable steps to limit the possibly of cross
contamination, but is not responsible for any cross contamination during the
appointment/event as a result of other participants.
GDPR – (General Data Protection Regulation)
All data is used and stored in regulation with the GDPR
Guidelines, according to the Data Protection Act 2018. (GDPR Policies/Procedures
are available on request).
Safety
All participants are responsible for their own safety and
wellbeing during appointments/events. If you feel uncomfortable in any of the
sessions you are free to move or leave (as long as you make the practitioner aware
you are leaving). The practitioner will check in with you after the event.
If there are additional hazards i.e. open flame/campfire, a
risk assessment will be completed and you will be provided with additional
instructions during the opening of the event.
I have a background in Occupational Therapy, which means I
am trained to facilitate group work and aware of both physical and mental
health conditions and how they can impact our day-to-day life. However, I am
not practicing as an OT and that is not what my services are offering. I say
this to inform you of my previous experience and to offer a level of trust in
my skills as a holistic practitioner. I’m also first aid trained and have an
awareness of safeguarding.
I am not a trained counsellor or mental health worker. If
you require this level of input, please see your GP or appropriate health care
professional. I am here to hold space for you and offer support and enable you
to find your inner wisdom.
The tools I use and offer should not replace conventional
medicine if this is required. I am not a ‘healer’ and make no guarantees to change
your current reality. I have personal belief in the tools I use and offer, and
have completed the appropriate training/attunements.
I urge you to be mindful when seeking a Spiritual/Holistic/Alternative
practitioner and trust your instincts. If you are unsure, please ask to see any
appropriate certification or insurance documentation. (This is available for
Fern Sanctuary on request and without judgement). Remember this is an
unregulated ‘market’ and not all practitioners have your best interests at the
heart of what they offer.
Fern Sanctuary is committed to creating a safe space, and
you are encouraged to open conversation with us if you encounter anything that
goes against this principle.
Fern Sanctuary openly welcomes everybody, as they are; including
the LGBTQIA+, Disabled, BME, regardless of race or religion. It is expected
that if you participate in any of the services offered that you will respect
those present, and hold any information shared, confidentially.
If you have any additional needs to enable you to attend any
event or appointment, please contact Fern Sanctuary to discuss any reasonable adjustments
we may be able to make, to support your comfort and safety.
Disclaimer
We will endeavour to keep these Terms and Conditions up to
date. The date provided at the beginning of these Terms and Conditions is the
latest revision date. We will give you written notice of any changes or
updates, and the revised Terms and Conditions will become effective from the
date that we provide this notice.
Your continued use of this website and services following
the posting of changes or updates will be considered notice of your acceptance
to abide by and be bound by these Terms and Conditions. To request a prior
version of these Terms and conditions, please contact us.
The information contained in this website is for general
information purposes only. The information is provided by Fern Sanctuary, we
make no representations or warranties of any kind, express or implied, about
the completeness, accuracy, reliability, suitability or availability with
respect to the information, services, or related graphics contained on the
website for any purpose.
Any reliance you place on such information is therefore
strictly at your own risk.
In no event will we be liable for any loss or damage
including without limitation, indirect or consequential loss or damage, or any
loss or damage whatsoever arising from loss of data or profits arising out of,
or in connection with, the use of this website or services.
At times the website may include hyperlinks or other
references to other party’s websites. We do not monitor or review the content
of other party’s websites which are linked to from this website. Products or
services offered by other websites shall be subject to the applicable Terms and
Conditions of those third parties. Opinions expressed or material appearing on
those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
If you wish to discuss any of the above, please contact me ellen@fernsanctuary.co.uk